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See what works and what breaks when using AI for customer support troubleshooting, with practical tips to improve resolution quality.
Thomas Hils · 5 May 2026
Manage Zendesk Help Center images at scale with practical best practices for naming, updates, organization, & long-term content consistency.
Larry Barker · 28 Apr 2026
Bringing a new support rep onto your team has always been one of the most resource-intensive parts of running a customer support operation. You’re pulling senior agents away from their queues, handing over mountains of documentation, and hoping that somewhere between the shadowing sessions and the SOPs, the new hire finds their footing before the…
Eryn Chesney · 31 Mar 2026
Support teams taking on customer success work in Zendesk need more than good intentions. Here’s how to build the structure, workflows, and…
Larry Barker · 17 Mar 2026
Customer service analytics often miss the real why behind support issues. Learn where data falls short and how to uncover better insights.
Anne-Marie Traas · 10 Mar 2026
Discover the real cost of duplicate tickets, how they drain support time and budget, and practical ways support teams measure and reduce them.
Tim Jordan · 3 Feb 2026
