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Zendesk MCP Server: Bring Any AI Assistant Directly Into Zendesk

Connect Claude, ChatGPT and other MCP-compatible AI assistants to your Zendesk account. Ask for a weekly KPI report, a trend analysis or a QA review of last month's tickets, and the answer comes from your live Zendesk data. If you allow it, your assistant can also reply to and create tickets, draft Help Center articles and curate macros.

  • Works with Claude, ChatGPT, Cursor and other AI assistants
  • 41 tools for tickets, macros, Help Center, CSAT and reports
  • Read-only unless you allow changes
  • Your ticket data is never stored
Get Started for FreeSee Pricing

Free for 500 calls a month per Zendesk account. No credit card required.

❤️ by customers and rated ⭐⭐⭐⭐⭐ on Zendesk Marketplace

View in Zendesk

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  • Primrose
  • Trade Republic
  • Hotjar
  • Engine Yard
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What Is the Zendesk MCP Server?

MCP (Model Context Protocol) is an open standard that lets AI assistants use real tools and real data. Swifteq's MCP Server is the bridge between your AI assistant and Zendesk: instead of pasting ticket exports into a chat, your assistant asks Zendesk directly, in real time, with the Zendesk permissions of the person using it.

It is a third-party app by Swifteq, listed on the Zendesk Marketplace. It is not an AI model: the answers come from the assistant you connect, such as Claude or ChatGPT. Swifteq runs no model and keeps no copy of your tickets.

What Your AI Assistant Can Do in Zendesk

Ask in plain language and your assistant picks the right tools. These are the jobs teams use it for most.

Your Dream CX Report, Built Around How You Work

Describe the report you've always wanted, in plain words, and your assistant builds it from your live Zendesk data. Choose the metrics that matter to you, then add what a standard report can't show: why customers got in touch, what they said in their satisfaction comments, and how it all looks across tickets, users and organizations. For example, resolution times and CSAT for your largest customers only.

Make it a one-page summary for leadership or a live dashboard for the team. Once it's right, turn it into a Claude skill, so you and your team get the same report from a single prompt.

  • “Give me a one-page weekly report: ticket volume, first reply time, the top five contact reasons and what changed since last week.”
  • “Compare resolution times and CSAT for our enterprise customers with everyone else.”
Claude Skills for Zendesk
A custom weekly CX report built in Claude from live Zendesk data

Find What Is Driving Ticket Volume

Ask what's going on in your queue and your assistant reads the tickets for you: full conversations, attachments and screenshots, from email, messaging or WhatsApp. It finds the patterns behind the numbers, from recurring issues to the customers who raise them.

Use it for a weekly trend check, a deep dive after a spike, or a QA review of last month's closed tickets.

  • “What changed in our tickets this week compared to last week?”
  • “Review last month's closed tickets for tone and accuracy, and list the ones to coach on.”
Claude comparing this week's Zendesk tickets with last week and finding what drove the increase

Reply to, Update and Create Tickets

When you allow changes, your assistant works the queue with you: it drafts replies as internal notes for you to check, updates fields and tags, creates tickets, and links reports of the same issue to one problem ticket. Public replies stay off until an account owner turns them on, and nothing can be deleted.

Connect it alongside your codebase, Jira, production logs and account data, and your assistant can find the cause of a customer's problem before it writes the reply.

  • “Which open tickets need attention first, and why?”
  • “Investigate ticket 4821 with our logs and the linked Jira issue, then draft a reply as an internal note.”
Claude investigating a Zendesk ticket with the linked Jira issue and logs, then drafting an internal note

Keep Your Help Center Up to Date

Find the questions your agents answer again and again with no article to point to, and let your assistant draft the missing ones in your house style, across every brand's Help Center.

After a release, it reviews which articles are out of date and drafts the changes. In Claude Code it can retake the screenshots too, and once you approve, it publishes the updates. That's how we keep our own Help Center current.

  • “We just shipped the new billing page. Find the articles it affects and draft the changes.”
  • “Which 10 articles should we write next, based on last quarter's tickets?”
How We Use It on Our Own Help Center
Claude listing the Help Center articles that need changes after a release

Curate Your Macros

Your assistant finds the macros agents actually use, spots the ones that overlap or are out of date, and suggests better wording. With macro changes allowed, it can update them, create new ones or switch old ones off.

  • “Find every macro that mentions the old returns policy and suggest new wording.”
  • “Which active macros weren't used in the last 30 days?”
See Example Prompts
Claude finding unused and overlapping Zendesk macros

Combine Zendesk With Your Other Tools

In the same chat, your assistant can use Zendesk alongside your other tools, such as Jira, GitHub, Shopify or Slack. Teams also build it into their own agents and automations, with Copilot Studio, n8n or their in-house AI platform.

  • “Check the customer's Shopify order before you draft the reply.”
  • “Summarize today's escalations and post them in our support Slack channel.”
Connecting Other AI Assistants
Claude checking a customer's Shopify order before drafting a Zendesk reply

More of Your Zendesk, One Question Away

  • Customers and organizations

    Look up users and organizations with their custom fields, such as an account ID, plan or ARR, and pull them alongside the tickets in the same request.

  • Customer satisfaction

    Read CSAT ratings and comments, from legacy ratings or the newer surveys, to see what is behind a bad week. Zendesk limits CSAT to admins.

  • Account configuration

    List triggers with their usage, ticket fields, forms and brands, and find agents by name.

  • Teams outside support

    Product managers, leadership, technical writers and account managers can ask support data their own questions, in the AI assistant they already use, without a Zendesk seat.

All 41 Tools and How to Use Them

Which AI Assistants Work With It?

Any AI assistant that supports MCP with OAuth sign-in can connect. These are the ones we test:

AI assistant Status What you need
Claude (web and desktop) Supported A paid Claude plan (Pro, Max, Team or Enterprise). Setup guide
Claude Code Supported The OAuth callback port set to 8080. Setup guide
ChatGPT Supported Plus, Pro, Business or Enterprise, with Developer mode on. Setup guide
Cursor Works Email us so we can allow its callback URL.
VS Code and GitHub Copilot Works Enter the OAuth client ID by hand.
Microsoft Copilot Studio Works Use the built-in MCP wizard, not a custom connector.
n8n, LibreChat and your own MCP clients Case by case MCP with OAuth sign-in. Email us the callback URL. Setup guide

How it works

Set It Up in Three Steps

  1. 1

    Create your free Swifteq account

    Sign up and authorize your Zendesk account. Choose read only, or read and write if you want your assistant to make changes.

  2. 2

    Add the connector to your AI assistant

    In Claude or ChatGPT, add a custom connector with the URL https://mcp.swifteq.com/api/mcp/mcp and sign in with your Swifteq account.

  3. 3

    Ask your first question

    For example: “How many tickets did we get last week, and what were the top five reasons?” Invite teammates when you are ready: each one connects their own Zendesk login.

Get Started for Free

Permissions, Security and Data

The answers to what your security team will ask.

  • Each person uses their own Zendesk login

    Teammates connect their own Zendesk login by default, so their role, groups and Private Groups apply, and their changes are attributed to them in Zendesk.

  • Read-only unless you allow changes

    Write access is chosen when you authorize Zendesk. Public replies, publishing articles, changing users and organizations, and changing macros each stay off until an account owner turns them on, for everyone or for one person.

  • Nothing can be deleted

    There are no delete, merge or spam tools. A refused action is never done another way: if public replies are off, nothing is posted.

  • Your ticket data is not stored

    Data is fetched from Zendesk when your assistant asks, passed to it, and discarded. Swifteq runs no AI model and does not train on your data.

  • Hosted in the EU, SOC 2 Type 2

    Hosted on AWS in Ireland. Swifteq holds SOC 2 Type 2 certification and our standard DPA applies. Reports are in our Trust Center.

  • Standard OAuth sign-in

    OAuth 2.0 with PKCE for your assistant and Zendesk's own OAuth for your account, so there are no API keys to share. A static IP address is available for Zendesk IP allowlists.

Security and Data HandlingWrite Permissions

Customers

Real Results from Real Teams

★★★★★
“This is a great MCP server. It perfectly and simply does what we need it to do. Total Game Changer for our workflow, worked perfectly and we are now expanding our use of it.”
Travis DawsonVP Product and Business, Complex NTWRK
★★★★★
“Works great! Total game changer for handling support. Recommend this for everyone that uses Zendesk.”
Ole André BakkenCEO, Kréatif
★★★★★
“The MCP Server has been very useful, allowing us to pull Zendesk tickets for external analysis and the tracking of incident vs device register. Integrates very easily with Claude and functionality has been great.”
Tom FossTechnical Engineer, Acova

Pricing

One plan for your whole team: €49 a month covers your account and its first user, and each extra user is €9 a month. A team of 10 pays €130 a month.

Free

€0

For light use

Get Started for Free
  • 500 MCP calls a month per Zendesk account
  • Shared by everyone on your Zendesk
  • No credit card required

Team, monthly

€49/month

For your account and its first user, then €9 a month per extra user

Get Started
  • Unlimited MCP calls
  • Team of 5: €85 a month. Team of 10: €130 a month
  • Pay by card, cancel any month
  • Email support within 1 business day

Team, annual

€490/year

For your account and its first user, then €84 a year per extra user

Get Started
  • Unlimited MCP calls
  • Team of 5: €826 a year. Team of 10: €1,246 a year
  • Two months free compared with monthly
  • Pay by card or by invoice
  • Email support within 1 business day

The free allowance is per Zendesk account, shared by everyone at your company who connects to it, and resets on the 1st of each month. Prices are in euro, and VAT is added where it applies. How pricing works.

Frequently Asked Questions

Is this Zendesk's official MCP server?

No. It is built by Swifteq, an independent company in Dublin, Ireland, that has made Zendesk apps for several years, and it is listed on the Zendesk Marketplace. Zendesk has announced an MCP server of its own. Both use the same protocol, so your assistant can connect to either, or to both.

Which AI assistants can I use?

Claude (web, desktop and Claude Code) and ChatGPT are supported, and Cursor, VS Code with GitHub Copilot and Microsoft Copilot Studio work too. Other assistants work if they support MCP with OAuth sign-in.

What can it change in Zendesk, and what can't it?

With write access, it can add internal notes and replies, update ticket fields, tags and CCs, create tickets, link incidents to a problem ticket, draft and update Help Center articles, add people to organizations, and apply or edit macros. It cannot delete or merge anything. Public replies, publishing articles, user and organization changes and macro changes each need an account owner to turn them on. See Write permissions.

Do you store our ticket data?

No. Ticket content, conversations, attachments and customer records are fetched from Zendesk when your assistant asks and are not kept. What we keep is your account email, any feedback you choose to send us, and infrastructure logs with request details such as search terms, but no ticket content. See Security and data handling.

Which Zendesk plans and roles does it work with?

It works with Zendesk Support and Zendesk Suite. Admins and agents get full use. Light Agents can connect, read what their role allows and add internal notes, but Zendesk stops them replying publicly, changing ticket fields or reading CSAT. Ticket search uses a Zendesk API that some smaller plans limit, and macro usage counts need Professional or Suite Growth and above.

What counts as a call?

One tool call. If your assistant searches tickets and then opens three of them, that is four calls. Failed calls are not counted, and checking your usage does not count either.

Is the free allowance per person or per company?

Per Zendesk account. Everyone at your company connecting the same Zendesk shares one allowance, whether you are on one Swifteq account or several.

I use it lightly. Will I have to pay?

No. The free tier covers 500 calls a month, which is more than three quarters of users make. To see where you stand, ask your AI assistant “what’s my Swifteq MCP usage?”.

What happens if we go over the free allowance?

Calls return a clear message with your usage and a link to upgrade. Nothing is deleted, and nothing is charged automatically. The allowance resets on the 1st of each month.

Can several people at my company share one account?

Yes, and it is cheaper. The account owner invites colleagues as users at €9 a month each (€84 a year on the annual plan), and each one connects their own Zendesk login, so their own Zendesk permissions apply. If each person keeps their own account instead, each of those accounts needs its own €49 plan once the shared allowance is used up. For a team of ten that is €130 a month on one account against €490 on ten.

We already have several separate accounts. What do we do?

Email support@swifteq.com and tell us which account should be the main one, and we will merge them for you.

Can I use an API key instead of OAuth?

Not today. OAuth sign-in is the only supported method.

Can I self-host it?

Not today. If that is a hard requirement for you, email support@swifteq.com and tell us what is driving it.

How do I cancel?

From the billing page in your account, any time. It stops at the end of the period you have paid for.

Guides and Resources

Integrates seamlessly with

Zendesk Support

Connect Your AI Assistant to Zendesk Today

Get Started for FreeRead the Setup Guides

Free for 500 calls a month. No credit card required.

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