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Author

Tim Jordan

Tim is a Manager of Customer Support at Cars.com and a writer for Supported Content. When he’s not busy leading his team, you’ll find him spending time with his wife and two daughters, usually on some Disney-related activity. He also blogs about personal finance at Atypical Finance.

Best Practices

Support Enablement: How to Make Process Changes Stick

Picture this. You post an important process change in Slack. You explain what changed, include a link to the documentation, and ask everyone on the team to react with a thumbs-up once they’ve read it. By the end of the day, nearly everyone has reacted. Success, right? Not necessarily…

Tim Jordan · 20 Oct 2026